FAQ's for Travel Companies

01 - What is app4Check?

app4Check is a revolutionary technology solution that is changing the way audit processes are managed. app4Check :

  • Offers cloud-based, mobile-enabled audits (both physical audits and self-assessments)
  • Automatically generates corrective actions where non-compliance is observed
  • Presents the information collected in an interactive, customisable dashboard
  • Allows you to purchase on-demand Health & Safety information from our existing database

app4Check is the perfect partner for your Health & Safety programme

02 - What are the benefits of app4Check?

  • Access to one of the world’s largest databases of risk assessments and grading information, for hotels and associated tourism activities.
  • Detailed information, updated constantly and available on-demand
  • Intuitive, easy-to-use platform with custom analytics interfaces and export functions
  • Full compliance checks with all relevant laws and regulations
  • Significant time and cost savings versus traditional audit methods
  • Faster, better decision making
  • Demonstrable due diligence in the event of an incident

03 - How many hotels are contained within the database?

Preverisk counts over 55,000 providers in its database.

We are currently adding around 1,000 new risk assessments each week.

04 - Where are these hotels based?

Preverisk has audit data on file for hotels in every country in the world.

05 - How many staff does Preverisk have dedicated to this project?

At present, Preverisk currently has around 20 full-time staff dedicated to App4Check and Preverisk for Travel Companies. These include industry leaders in the field of Health & Safety, technology experts and experienced tourism professionals.

06 - When can I start using the system?

Setting up your account with app4Check is remarkably simple. Contactpreverisk@preverisk.com and, if possible, we can get you started on the system from today.

07 - Why can’t I simply rely on the reputation of other travel companies, or major hotel brands?

Whilst it is important that hotels have their own policies, tour operators have a legal responsibility to check the standards of the hotels they sell. This means that an independent verification of all hoteliers is necessary. A tour operator that does not do so may be considered negligent, and potentially could be putting the lives of their customers at risk – not to mention the potential for heavy fines and legal liability for both the hotelier and the tour operator.

08 - How does app4Check work?

  • The Preverisk team will contact the hotel in question for self-assessment via the app4Check platform. Alternatively, an auditor will visit the hotel to carry out a physical inspection.
  • Once the audit has been completed and confirmed, it is uploaded to the cloud.
  • All audits are comprehensively check for accuracy, coverage and consistency by a qualified consultant before being accepted into our database.
  • All audit reports, supporting documentation and associated information are then made available online.

09 - How does the risk grading system work?

We operate a points-based audit methodology that results in one of four possible grades:

A* : Units in this category are of the highest standards. Although some items will need attention, confidence is high and risk is minimal.

A: Units in this category are implementing good practice and the unit shows acceptable level of control. Accepted guidelines are being implemented but there are some areas for improvement identified which need to be monitored by placing errata (additional instruction) in dnata booking system. (E.g. restriction to some floors, or areas or age categories etc).

B: Units in this category need attention to improve standards, having numerous non-severe deficiencies against the question and/or compliance criteria. Although not an imminent risk, some standards are below guidelines and require corrective actions. Management need to address these issues and be prepared to improve safety standards. The property will continue on sale with restriction.

C: Major defects which identify an imminent or current risk to health and safety which cannot be controlled. Units in this category present a high risk. Procedures and practices are not operating/existing. Staff/management awareness is low and immediate action is needed to reduce these risks.

10 - Are the audits available in several languages?

Yes, we currently assess in English, Spanish, German, Turkish, Portuguese, French, Italian, and Arabic. More languages can be commissioned if needed.

11 - How can I be sure that my risk assessments are covering all local laws?

Both physical audits and self-assessments are adjusted to account for “best practice”.

When local law deviates from widely-accepted best practice hoteliers are required to provide the necessary certification to demonstrate their compliance with the applicable local law. When this does happen and local law is less stringent than best practice, hoteliers are encourage to work towards achieving the best practice standard.

12 - What happens if my supplier needs to change an answer after submitting the questionnaire?

Depending on the case in question, this can either be a simple fix or require the completion of a new audit session. When this happens, hotels have the option of getting in touch with Preverisk to manage any necessary changes.

13 - How are corrective actions proposed and implemented?

Corrective actions to issues of non-compliance are proposed within the application at the end of an audit session, according to the answers given. Hotels then have the option of implementing these actions and improving their grade.

14 - How can I access the audits?

All audits can be accessed via your App4Check Dashboard, a management information portal and analytics interface.

15 - How reliable is the data collected from hoteliers?

Our consulting team is qualified and highly trained to detect any inconsistency within the answers given. When this happens, or if they suspect that inaccurate answers have been given, the hotelier is challenged on the information provided and asked to produce evidence where necessary.

Additionally, hoteliers must accept a declaration of honesty before being able to submit their questionnaire answers.

16 - Are hoteliers qualified to carry out the assessment themselves?

The questionnaires are set up with a high level of detail and explanation, which facilitates the hotelier response. An instruction manual is also provided to provide all necessary additional information and clarify any potential doubts.

17 - What happens if a hotelier refuses to complete the assessment?

At Preverisk, persistent refusal to answer a questionnaire is viewed on a similar level to demonstrating major issues of non-compliance in the hotel. If no questionnaire has been submitted after sustained efforts to persuade the hotelier to respond, it is recommended that an hotelier be removed from sale until such time as they submit their information for assessment.

18 - What are the benefits to the hotelier of completing the assessment?

The benefits are significant. Showcasing their compliance with Health & Safety standards allows a tour operator to put them on sale in confidence, and keep them on sale. Where their standards fall short of what is required, they are supported in taking the necessary steps to improve their performance.

19 - How much does this cost?

We offer a wide array of services inside App4Check, with prices to suit all business models. To find out more, get in touch: preverisk@preverisk.com

20 - What do I do if a claim is brought against me?

Preverisk can support in the management of all claims brought against our clients, and provide evidence and advice on the defence of such claims.

21 - Can I share the data with my clients?

Yes. All data commissioned or purchased through Preverisk can be shared with your clients at your discretion.

22 - Does the service cover non-accommodation services, such as transfers and activities?

Yes. Currently Preverisk audits over 70 different types of provider, from accommodation to transfers, from donkey trekking to white water rafting and helicopter tours. What’s more, if we do not already cover a service type, it is likely that we can develop an approach that allows us to do so.